Wendy's in Virginia

"5 stars! I came through the drive through where this lovely gentleman named Darrien served me, he was so polite, kind, and gave AMAZING customer service, the best I have received in a long time. This man deserves a raise, I will definitely be coming back!"

"We needed something sweet for dessert and a Frosty came to mind. We picked up the new salted caramel flavor and it was delicious. We did the drive through and had good service. Great job Wendy's!"

"My husband stopped here tonight to pickup my mobile order when he got off of work. I am 6 months pregnant and was craving Wendy’s. When he got there the employee let him know it would be about 30-45 minutes as someone ordered $130 in food so he left the line and told me to cancel the order. I couldn’t cancel it because it had already been processed so he went inside to ask for a refund. The employees were overwhelmed and the manager said she couldn’t refund it because it’s a mobile order. I tried to call and have it refunded but was given the run around. I called back up there and headed up there because I wanted to see if I could still pickup my order. The manager was so so nice she asked how long it would take me and that she would make sure my food was ready for me when I got there. When I got there about an hour later, they were still dealing with that same order and the customer was so rude to the employees. I felt so bad for them because they were doing there best and being very nice. Long story short, they had my food hot and ready for me and the general manager went out of her way for me, aside from the situation. She apologized for everything, even though she did not have to apologize to me for anything. I was so pleased with my service. I hope she gets recognized because she and the staff handled that very overwhelming situation with that big order and being busy so well."

"I’ve never had such fast service at a drive through. I was in and out so fast with my accurate delicious and hot food. Highly recommend."

"This location usually has the rudest employees, but today, the woman that took our order and the man at the window were both extremely friendly! They did put onions on a burger that was requested to be ketchup only, but at least they are large rings and easily removed. The food at this location is always good and fresh!"

"I just did a drive thru order and got chili and a single. That single was the best burger I've ever had from Wendy's! The toppings were just right. Thank you. Keep doing that!"

"Today we had such great service from this place. Staff was pleasant and took our order immediately. It was clean quick and food was hot. Best thing was that nurses and EMT, military , and first responders all got 50%discount. For a nurse such as myself who never gets these types of benefits as they are rarely extended to my profession... Was a huge surprise. Wendy's thank you so much for including nurses into the discount as my other fellow first responders. Keep doing your amazing job."

"Always get my food wrong. Yet ive got the simplest order."